FAQ
Frequently Asked Questions (FAQ) – Creazives
What payment methods do you accept?
We accept major credit/debit cards and Apple Pay for a smooth and secure checkout experience. At this time, we do not support PayPal or online wallet payments.
Do you ship internationally?
Creazives is now focused entirely on digital downloads, so no physical shipping is required! Once you complete your purchase, you will instantly receive your high-quality digital file via email, ready for download and use.
Can I return a digital product?
Since our products are digital downloads, all sales are final, and we do not offer returns or refunds once a file has been downloaded. However, if you experience any issues with your download (e.g., incorrect file, corrupted file), please contact us at support@creazives.com, and we will gladly assist you.
What is your cancellation policy?
Orders can only be canceled before the digital file has been downloaded. Once a download is initiated, the order cannot be canceled or refunded. If you need assistance, reach out to us at support@creazives.com as soon as possible.
What products do you offer?
At Creazives, we specialize in high-quality digital downloads, including:
✔ Personalized Digital Greeting Cards (birthdays, anniversaries, special occasions)
✔ Social Media Templates (WhatsApp, Instagram, TikTok)
✔ Download & Print Wall Art (perfect for home or office décor)
✔ Custom Digital Invitations & Announcements (baby announcements, wedding invites)
✔ Much more coming soon!
Are your designs original?
Yes! All Creazives designs are 100% original and created in-house. Each digital file is exclusive to our store and protected by copyright, ensuring you receive unique, high-quality designs.
What sizes and formats are available?
Each digital product includes detailed specifications on its product page, such as:
✔ File Format: PNG, JPG, or PDF (varies by product)
✔ Resolution: High-definition (300 DPI) for professional-quality printing
✔ Sizing: Optimized for standard print sizes (A4, 8x10 inches, 12x16 inches, etc.)
How do I receive my digital product?
As soon as your purchase is complete, you will receive an instant email with a download link. Simply download the file and use it as needed—whether for printing, social media sharing, or customization.
What if I have issues with my download?
If you encounter any problems with your file (e.g., missing, corrupted, or incorrect format), please email us at support@creazives.com with your order details, and we’ll resolve the issue as quickly as possible.